Privacy Policy 711casino Malaysia

1 Introduction & Scope

711casino ("we", "the Company") is an online sports betting and casino platform serving Malaysian players. We understand that your privacy matters deeply, and we take this responsibility seriously.

This Privacy Policy explains how 711casino collects, uses, discloses, stores, and protects your personal information when you use our platform — including our website, mobile app, customer service, and all official communication channels.

This document also outlines your rights under Malaysia's Personal Data Protection Act 2010 (PDPA) and the steps you can take to manage your personal information.

2 Personal Data We Collect

711casino collects various types of personal data to provide and improve our services. The data we collect can be grouped into several main categories:

Data You Provide Directly:

• Full name as shown on your MyKad or Malaysian passport
• Date of birth (for 18+ age verification)
• Identity card number (MyKad) or passport number
• Email address and mobile phone number
• Home address or mailing address
• Payment account information (e-wallet or bank account details for processing deposits and withdrawals)
• Identity document photo (for KYC verification)

Automatically Collected Data:

• IP address and approximate location based on IP
• Device type, operating system, and browser version
• Login data including date, time, and session duration
• Navigation history within the 711casino platform
• Records of all betting and gaming activity

3 How We Collect Data

711casino collects your personal data through a variety of lawful and transparent means:

• Account Registration: When you register a new account at 711casino, you are required to provide basic information such as your name, email address, phone number, and date of birth.
• KYC Process (Identity Verification): To meet anti-money laundering and age verification requirements, we may request a copy of your identity document.
• Financial Transactions: Each time you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, DuitNow, Maybank2u, or CIMB Clicks, your transaction details are recorded for security and compliance purposes.
• Platform Usage: Technical data is collected automatically via cookies, pixel tags, and other tracking technologies when you browse our platform.
• Communicating with Us: When you contact the 711casino customer support team via live chat, email, or phone, those interactions may be recorded for quality control and training purposes.

4 Use of Personal Data

711casino uses your personal data for the following purposes, each of which has a valid legal basis:

• Account Management: Creating, verifying, and managing your account at 711casino; processing registration, login, and identity verification.
• Transaction Processing: Processing all your deposits and withdrawals in Malaysian Ringgit (MYR) via approved Malaysian payment methods; maintaining accurate financial records.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and any other unlawful activity on the platform.
• Legal Compliance: Fulfilling legal obligations including anti-money laundering (AML) requirements, age verification, tax reporting, and licensing requirements.
• Personalise Your Experience: Personalising content, promotions, and recommendations based on your preferences and usage habits — for example, suggesting badminton matches if you frequently bet on that sport.
• Service Communications: Sending important notifications related to your account, security, changes to our terms, and service updates you need to be aware of.
• Platform Improvements: Analysing usage data to improve the functionality, performance, and overall experience of the 711casino platform.
• Responsible Gaming: Monitoring playing behaviour to identify signs of problem gambling and provide timely support where needed.

5 Data Sharing with Third Parties

711casino does not sell your personal data to any third party. However, under the following limited circumstances, we may share your data:

• Payment Service Providers: To process your financial transactions, we share the necessary information with payment service providers such as Touch 'n Go, GrabPay, Boost, DuitNow, and Malaysian banks via FPX. This is required to complete your transactions.
• Technical Service Providers: Technical partners who assist in operating our platform (such as cloud computing and data analytics services) are bound by strict confidentiality agreements and only access data required for their specific tasks.
• Legal Authorities: We may disclose your data to Malaysian government authorities, law enforcement agencies, or regulatory bodies when required by law or a valid court order.
• Change of Business Ownership: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you before any such change takes place.

6 Data Security

711casino continually invests in the latest security technologies and procedures to protect your personal data from unauthorised access, loss, destruction, or disclosure. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your browser and 711casino's servers is encrypted using the latest TLS protocol — the same standard used by Malaysia's leading banks.
• Two-Factor Authentication (2FA): An additional security feature that requires a second form of verification (typically via SMS to your registered phone number) for login or any significant account changes.
• 24/7 Monitoring: Our security systems are monitored around the clock by a dedicated cybersecurity team that detects and responds to threats in real time.
• Internal Access Controls: Access to members' personal data within our internal systems is strictly limited to staff who require it to carry out their job responsibilities.
• Regular Security Audits: We conduct regular penetration testing and independent security audits to identify and address vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, please note that no digital security system can be guaranteed 100% secure. You also play an important role in safeguarding your account by using a strong password and not sharing your login credentials with anyone.

7 Cookies & Tracking Technologies

711casino uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: Storing your preferences such as language selection, display region, and other settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how visitors use the 711casino platform — such as the most frequently visited pages and time spent on the site. This data is used in aggregate form and does not identify you personally.
• Marketing Cookies: Used to display relevant promotions and advertisements based on your interests. You may opt out of this type of cookie at any time.

You can manage your cookie settings through your browser settings at any time. However, disabling certain cookies may affect the functionality of the 711casino platform.

8 Cross-Border Data Transfers

In some cases, your personal data may be stored or processed outside Malaysia — for example, on cloud computing servers that may be located in various countries. When this occurs, 711casino ensures that:

• Transfers only take place to countries with a level of data protection comparable to or higher than Malaysia's.
• Appropriate data protection agreements are in place with data recipients outside Malaysia.
• All necessary technical and organisational measures to ensure your data remains secure during and after any transfer.

9 Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we follow, you have the following rights regarding your personal data held by 711casino:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data we hold about you.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data (subject to our legal obligations to retain certain data).
• Right to Object to Processing: You may object to the use of your data for direct marketing purposes at any time.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data.
• Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another service provider.

To exercise any of the rights above, please contact our Data Protection Officer at privacy@711casino.biz. We will process your request within 30 working days. Identity verification may be required before we proceed.

10 Children's Policy

711casino services are restricted to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

Should we discover or be notified that personal data belonging to someone under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child may have provided personal data to 711casino are encouraged to contact us immediately.

11 Links to Other Platforms

The 711casino platform may contain links to third-party websites or applications (such as our official social media channels). This Privacy Policy applies solely to the 711casino platform and does not cover the privacy practices of any third-party websites or applications you access through those links.

We encourage you to read the privacy policy of every website you visit. 711casino is not responsible for the privacy practices or content of third-party websites.

12 Amendments to This Privacy Policy

711casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The date of the most recent update is always stated at the top of this document.

For any significant amendments that affect how we use your personal data, we will notify you via your registered email at least 14 days before the amendments take effect. Your continued use of the 711casino platform after notice has been given constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 711casino handles your personal data, please contact our Data Protection Officer:

• Email: privacy@711casino.biz
• General Support Email: support@711casino.biz
• Live Chat: Available on the 711casino platform, 24 hours a day, 7 days a week

We are committed to addressing all privacy enquiries and complaints seriously and within a reasonable timeframe. Thank you for entrusting your personal information to 711casino — your trust is the foundation of everything we do.